The incident has been resolved and response time has been consistently good in the DC1 US Prod instance for all the managers.
Posted Apr 23, 2026 - 11:59 UTC
Monitoring
We have fixed the issue and response time of all the managers in the DC1 US instance are good. We are monitoring the performance.
Posted Apr 23, 2026 - 07:19 UTC
Investigating
We have currently identified an issue with DC1 US Prod instance due to which customers may experience slow response time with one or more managers. We are working with Engineering team to fix the issue.
Posted Apr 23, 2026 - 06:52 UTC
This incident affected: DigiCert ONE Global (Account Manager (Global), CA Manager (Global), Content Trust Manager (Global), DigiCert Keylocker (Global), DigiCert ONE Console (Global), Embedded Trust Manager, IoT Trust Manager (Global), Software Trust Manager (Global), Trust Lifecycle Manager (Global)).