Document Signing - Go Sign Mobile Registration Issue

Incident Report for DigiCert

Resolved

This incident has been resolved.

Posted Sep 28, 2026 - 18:22 UTC

Identified

We are aware of an ongoing issue related to the Go Sign Mobile application, which is required to approve qualified signatures. After a recent update of the Go Sign Mobile application users have been logged out of the application and need to re-register. Please contact your administrator or DigiCert One Support at dc1.standard.support@digicert.com if you are affected by this issue in order to get assistance with the re-registration. We are actively working to get this issue resolved.

Posted Sep 28, 2026 - 14:39 UTC

This incident affected: DigiCert ONE Switzerland (Content Trust Manager (Switzerland)) and DigiCert ONE Netherlands (Content Trust Manager (Netherlands)).